FSC’s Head of People, Avalyn Kasahara, explores what People teams can learn from the highly developed CX methodologies found in the creative industries. As organisations grapple with how to maintain staff engagement in our bold new hybrid world, a renewed focus on Employee Experience has led to jobs in People gaining more exposure. As the world of work continues to evolve beyond the old norms, so should our approaches to managing, interacting with, and incentivising employees.

Paul Skinner, best-selling author of The Purpose Upgrade, believes we need more dynamic guiding narratives that make purpose the ultimate renewable resource for enterprise. Conventional approaches to organisational purpose are often static, and find their expression in metaphors such as our ‘north star’. In a more crisis-prone environment, however, we are frequently forced to redefine what success looks like in the first place.

Bill Griffin, Former Head of Marketing at Channel 4 and Comedy Central, tells us how facing the looming presence of The Unknown is an inevitable part of navigating both life and business. It can be a paralysing force if you let it – which is why the only way to conquer it is by robbing it of its power.

Jo Duffy, editor of FSC’s Gen Z Blueprint white paper, explores why it’s imperative that businesses are prepared to navigate the seismic generational shift that lies ahead. If hearing the term ‘Gen Z’ conjures only vague images of tech-savvy teens dancing on TikTok, it’s probably time to update your frame of reference.