Brand communities are typically associated with B2C, but loyalty to a brand is not confined to consumers; business customers have just as much to offer their fellow community members as individual consumers who rally together – and B2B brands have just as much to gain from creating the forum for this to happen. In this article, we talk to Sarah Kelleher, CEO of Nebula, about the myriad benefits of the Salesforce Community.

Living up to your brand values is not just ethically sound, it’s a strategic growth driver. What’s driving the decision on what people are buying, and who they’re buying it from, is not price or quality – but what the product and brand stands for. This is the rise of ethical consumerism, and it’s caused a revolution in customer loyalty.